Fresh Purchases
If account setup has not started and no dedicated infrastructure or delivery assets have been assigned, refund requests may be reviewed on a case-by-case basis.
Policy
Refund Policy
Refund handling depends on the stage of service delivery and the nature of the subscription purchased.
Activated Services
Once a portal URL, static IP, server resources, or delivery credentials have been assigned, charges may become non-refundable because infrastructure and setup costs have already been incurred.
Renewals
Renewal payments extend an existing service term and are generally not refundable after the validity period has been extended.
Processing
Approved refunds, if any, are processed back through the original payment rail within standard provider timelines.
Support
If you believe a payment was made in error, contact support promptly with your order ID, registered email address, and payment reference.